Customer Service Rep I - PHC

Lincare Holdings; Nevada (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a customer service oriented associate to support patient and physician needs and ensure compliance with physician directions.

The role focuses on handling inbound and outbound calls, documenting interactions in a productivity system, and maintaining accurate demographics while adhering to prescription terminology and training colleagues.

Qualifications

• High school diploma or GED or related experience and/or training
• Must meet any licensing requirements necessary for location
• Computer entry experience required

Responsibilities

• Communicates with customers via inbound and outbound calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Skills

Communication skills

Data entry

Teamwork

Education

High school diploma or GED

1–3 months related experience or training

Tools

Computerized records system

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records

Additional Responsibilities

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands

The employee must occasionally lift and/or move up to 10 pounds.