Customer Service Rep

Lincare Holdings; Westbrook (ME); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Training and advancement opportunities

Job summary

Lincare Holdings is seeking a customer service associate in Westbrook, ME. You will communicate with customers to answer questions, resolve issues, determine ongoing product/service needs, and support physician-directed compliance.

The role emphasizes accurate data entry, order processing, and clear, respectful communication with patients and coworkers. Benefits include comprehensive medical, dental, and vision coverage, paid time off, retirement savings, tuition reimbursement, and an employee

Qualifications

• High School Diploma or GED required.
• Computer entry proficiency required.
• Licensing requirements may apply for the location.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer needs for products/services.
• Educate customers about products/services and physician directions.
• Document calls in the computerized record-keeping system.
• Enter customer orders accurately in the system.
• Verify and update demographic information in records.

Skills

Customer service

Data entry

Training

Pharmacy terminology

Education

High School Diploma / GED

Tools

Computer entry

Job description

Offering $15.1 to $20 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assess customer need for additional products/services
• Assess customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.