Customer Service Rep I - PHC

Lincare Holdings; Kingman (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Training and advancement opportunities

Job summary

Lincare Holdings in Kingman, AZ seeks a detail-oriented Customer Service Representative to answer questions, resolve issues, and ensure compliance with physician directions.

Responsibilities include handling inbound/outbound calls, documenting interactions, updating patient demographics, and interpreting pharmacy orders. A high school diploma or GED is required, with computer data entry experience preferred.

Qualifications

• High school diploma or GED, or 1–3 months related experience or training.
• Must meet licensing requirements for the location.
• Computer data entry experience is required.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer systems.
• Documents calls and intakes in a computerized record-keeping system.
• Verifies and updates demographic information in records.
• Reads and analyzes patient orders and pharmacy terminology.
• Communicates effectively with coworkers and patients.
• Assists with training of employees.
• Calculates figures related to frequency and doses dispensed.
• Carries out oral and written instructions with common sense.

Skills

Communication skills

Documentation

Pharmacy terminology

Co-worker communication

Training others

Education

High school diploma or GED

Tools

Computer data entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, as well as supporting compliance to physician direction.

Job Responsibilities:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Documents calls and intakes in computerized record keeping system (Productivity)
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience
• Must meet any licensing requirements necessary for specific location
• Computer entry experience required

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.