Customer Service Rep

Lincare Holdings; Rochester Hills (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training opportunities

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings is seeking a customer-focused employee in Michigan to answer questions, resolve problems, and support physician-directed care. You will document calls, enter orders, and verify demographics while understanding prescription terminology.

You will also assist with training colleagues, calculate dosage-related figures, and follow oral and written instructions to ensure accurate patient support and compliance with treatment plans.

Qualifications

• High School Diploma or GED or 1–3 months related experience and/or training.
• Computer entry required.
• Licensing requirements may apply per location.

Responsibilities

• Communicate with customers via inbound/outbound calls and automated dialer.
• Assess customer needs for additional products/services.
• Assess customer compliance with physician orders.
• Provide customer education regarding products/services.
• Document calls in computerized records.
• Enter customer orders in the system.
• Verify and update demographic information in records.
• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.

Skills

Customer communication

Needs assessment

Patient education

Documentation

Data entry

Document analysis

Prescription terminology

Team communication

Training support

Numerical calculation

Following instructions

Education

High School Diploma or GED

1–3 months related experience

Tools

Computerized systems

Data entry software

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records
• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.