Customer Service Rep I - Grow with a Global Leader

Rentokil North America; New Hampshire; Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k) with company match

Paid holidays

Vacation & sick days

Tuition reimbursement

Training and development

Work-life balance

Job summary

Rentokil North America is seeking a Customer Service Representative to be the first contact for customers, handling inquiries with courtesy and empathy in homes and businesses. You will gather information, schedule services, answer billing questions, and support sales efforts while maintaining strong team collaboration.

The role emphasizes excellent communication, multitasking, and calm, professional phone presence, with benefits starting on day 1 for full-time colleagues.

Qualifications

• High school diploma or GED.
• Excellent listening and communication skills.
• Pleasant phone voice and ability to be understood on the phone.
• Demonstrate multitasking and data entry while speaking with customers.
• Remain calm and able to work under pressure when busy.
• Strong attention to detail and willingness to learn.
• Excellent organization and time management skills.
• Available to work Monday-Friday and Saturdays as needed.

Responsibilities

• Maintain good customer relations both on the phone and in person.
• Gather information from customers to help identify and solve problems.
• Confirm, schedule, and reschedule services for the customer.
• Set sales appointments for new customers.
• Answer billing questions.
• Complete general clerical duties as assigned.
• Work as a team with Service and Sales.
• Sell the value of our services and suggest upgrades to service.
• Smile while talking on the phone.

Skills

Active listening

Communication

Phone etiquette

Multitasking

Data entry

Typing

Calm under pressure

Attention to detail

Organization

Time management

Schedule flexibility

Education

High school diploma or GED

Job description

Rentokil North America is seeking a Customer Service Representative to be the first contact for customers, handling inquiries with courtesy and empathy in homes and businesses. You will gather information, schedule services, answer billing questions, and support sales efforts while maintaining strong team collaboration.

The role emphasizes excellent communication, multitasking, and calm, professional phone presence, with benefits starting on day 1 for full-time colleagues.