Customer Service Rep I

InterMetro Industries Corporation; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth potential

Health & wellness offerings

Benefits package

Employee development

Fun atmosphere

Job summary

InterMetro Industries is seeking a Customer Service Rep I (CSR I) for our Corporate HQ located in Wilkes-Barre, PA. The CSR I provides consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service.

In this entry-level role, you will handle inquiries, process orders, and coordinate with CSR II and supervisors to ensure accurate and timely responses.

Qualifications

• High School Diploma or GED is required.
• 3 years’ work experience in a similar capacity.

Responsibilities

• Provide timely support regarding customer inquiries, orders and routine issues.
• Coordinate involvement with CSR II’s and CS Supervisors as required.
• Review and process incoming orders accurately, including contact and billing information, pricing and promotions.
• Support CSR II’s with daily activity flow to promote prompt customer response.
• Manage customer portals both internal and external.
• Adhere to the Code of Business Ethics and report violations if observed.
• Other duties, as assigned.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

InterMetro Industries is seeking a Customer Service Rep I (CSR I) for our Corporate HQ located in Wilkes-Barre, PA. The Customer Service Rep I provides consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service.

Primary Responsibilities

• Provide timely support regarding customer inquiries, orders and problem situations of a routine nature.
• Coordinate involvement with CSR II’s and CS Supervisors as required.
• Review and process incoming orders accurately, including but not limited to confirming contact and billing information, pricing and promotions.
• Support CSR II’s with daily activity flow to promote prompt customer response.
• Manage customer portals both internal and external
• Possess knowledge and understanding of the Code of Business Ethics. Contribute to a workplace environment that is conducive to the maintenance of the Code. Remain alert and sensitive to situations that could result in actions by an employee that are illegal, unethical, in violation of the Code or the policies and procedures that support the Code. Report actual or perceived violations of the Code or Company policies and procedures for appropriate action.
• Other duties, as assigned.

Qualifications

• High School Diploma or GED
• 3 years’ work experience in a similar capacity.

What We offer!

• Growth potential
• Ability to make an impact in an industry leading organization
• Health & wellness offerings
• Excellent benefit package
• Employee developmental programs
• Challenging and fun atmosphere: we love what we do, take pride in our work, and have fun doing it!

InterMetro Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

InterMetro Industries will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Relocation assistance is not available for this position.