Customer Service Rep I — Growth & Impact

Intermetro Industries Corp; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth potential

Health & wellness

Benefits package

Employee development

Challenging atmosphere

Job summary

InterMetro Industries is seeking a Customer Service Rep I (CSR I) at our Corporate HQ in Wilkes-Barre, PA. The CSR I provides consistent, exceptional support to customers, sales reps, internal teams and departments to maintain high service levels.

The role emphasizes handling inquiries, orders, and routine problems, coordinating with CSR II and supervisors, and ensuring accurate order processing and timely responses. Health and wellness offerings and development opportunities are provided.

Qualifications

• High school diploma or GED required.
• 3 years’ work experience in a similar capacity.
• Excellent oral and written communication is essential.

Responsibilities

• Provide timely support regarding customer inquiries, orders and routine problems.
• Coordinate involvement with CSR II’s and CS Supervisors as required.
• Review and process incoming orders accurately, including contact, billing, pricing and promotions.
• Support CSR II’s with daily activity flow to ensure prompt responses.
• Manage customer portals both internal and external.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

InterMetro Industries is seeking a Customer Service Rep I (CSR I) at our Corporate HQ in Wilkes-Barre, PA. The CSR I provides consistent, exceptional support to customers, sales reps, internal teams and departments to maintain high service levels.

The role emphasizes handling inquiries, orders, and routine problems, coordinating with CSR II and supervisors, and ensuring accurate order processing and timely responses. Health and wellness offerings and development opportunities are provided.