CSR II: Territory Support & Growth Potential

Intermetro Industries Corp; Wilkes-Barre (Luzerne County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Excellent benefits package

Employee development programs

Challenging and fun atmosphere

Job summary

InterMetro Industries is seeking a Customer Service Representative II to provide exceptional support to customers, sales reps, and internal teams from our Wilkes-Barre location. The role focuses on timely order assistance, problem resolution, RMA handling, and territory management.

The ideal candidate has five years of customer service experience, strong communication and math skills, and proficiency with Microsoft Office (Outlook/Excel).

Qualifications

• High School Diploma or GED.
• Five years of customer service experience.
• Good mathematical skills.
• Good working knowledge of Microsoft Office Suite, particularly Outlook and Excel.
• Excellent communication and time management skills.
• Ability to learn and retain large amounts of complex information to provide customer solutions.
• Comfortable with a long learning curve.
• The ability to multi task in a fast paced high volume environment is essential.
• The ability to work independently and in a team environment.

Responsibilities

• Provide timely support via phone, email or live chat to customers regarding orders, product, services, problem situations or other inquiries.
• Refer customers to CS Supervisors or designated resource as required.
• Record details of customer contacts and actions taken.
• Manage assigned territory.
• Handle RMA’s.
• Work closely with the credit department to resolve disputed credit items.
• Provide feedback to company on the efficiency of the customer service process, product/service failures or customer concerns.
• Other duties as assigned.

Skills

Customer service

Time management

Communication

Multi-tasking

Teamwork

Problem solving

Learning ability

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Excel

Outlook

Job description

InterMetro Industries is seeking a Customer Service Representative II to provide exceptional support to customers, sales reps, and internal teams from our Wilkes-Barre location. The role focuses on timely order assistance, problem resolution, RMA handling, and territory management.

The ideal candidate has five years of customer service experience, strong communication and math skills, and proficiency with Microsoft Office (Outlook/Excel).