Territory Customer Support Specialist II

InterMetro Industries; Wilkes-Barre (Luzerne County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Growth potential

Health & wellness offerings

Excellent benefit package

Employee developmental programs

Job summary

InterMetro Industries is seeking a Customer Service Representative II at their Corporate HQ in Wilkes-Barre, PA. This role focuses on providing exceptional support to customers and involves managing assigned territory responsibilities. Applicants should have at least five years of customer service experience and strong skills in Microsoft Office, particularly Excel and Outlook.

With opportunities for growth and a solid benefits package including health and wellness offerings, this position is ideal for someone looking to thrive in a challenging yet fun atmosphere.

Qualifications

• Five years of customer service experience required.
• Good mathematical skills necessary.
• Must have strong knowledge of Microsoft Office Suite.

Responsibilities

• Provide timely support to customers via phone, email, or chat.
• Manage assigned territory with RMA handling.
• Work closely with the credit department on disputed items.

Skills

Customer service experience

Mathematical skills

Microsoft Office Suite (Outlook, Excel)

Communication skills

Time management skills

Problem solving ability

Logical reasoning

Education

High School Diploma or GED

Job description

InterMetro Industries is seeking a Customer Service Representative II at their Corporate HQ in Wilkes-Barre, PA. This role focuses on providing exceptional support to customers and involves managing assigned territory responsibilities. Applicants should have at least five years of customer service experience and strong skills in Microsoft Office, particularly Excel and Outlook.

With opportunities for growth and a solid benefits package including health and wellness offerings, this position is ideal for someone looking to thrive in a challenging yet fun atmosphere.