Customer Service Rep I

Intermetro Industries Corp; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Growth potential

Health & wellness

Benefits package

Employee development

Challenging atmosphere

Job summary

InterMetro Industries is seeking a Customer Service Rep I (CSR I) at our Corporate HQ in Wilkes-Barre, PA. The CSR I provides consistent, exceptional support to customers, sales reps, internal teams and departments to maintain high service levels.

The role emphasizes handling inquiries, orders, and routine problems, coordinating with CSR II and supervisors, and ensuring accurate order processing and timely responses. Health and wellness offerings and development opportunities are provided.

Qualifications

• High school diploma or GED required.
• 3 years’ work experience in a similar capacity.
• Excellent oral and written communication is essential.

Responsibilities

• Provide timely support regarding customer inquiries, orders and routine problems.
• Coordinate involvement with CSR II’s and CS Supervisors as required.
• Review and process incoming orders accurately, including contact, billing, pricing and promotions.
• Support CSR II’s with daily activity flow to ensure prompt responses.
• Manage customer portals both internal and external.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

Job Details Job Location: Wilkes Barre, PA 18705 Position Type: Full Time Job Category: Customer Service InterMetro Industries is seeking a Customer Service Rep I (CSR I) for our Corporate HQ located in Wilkes-Barre, PA. The Customer Service Rep I provides consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service.

Primary Responsibilities

• Provide timely support regarding customer inquiries, orders and problem situations of a routine nature.
• Coordinate involvement with CSR II’s and CS Supervisors as required.
• Review and process incoming orders accurately, including but not limited to confirming contact and billing information, pricing and promotions.
• Support CSR II’s with daily activity flow to promote prompt customer response.
• Manage customer portals both internal and external.
• Possess knowledge and understanding of the Code of Business Ethics. Contribute to a workplace environment that is conducive to the maintenance of the Code. Remain alert and sensitive to situations that could result in actions by an employee that are illegal, unethical, in violation of the Code or the policies and procedures that support the Code. Report actual or perceived violations of the Code or Company policies and procedures for appropriate action.
• Other duties, as assigned.

Qualifications

• High School Diploma or GED
• 3 years’ work experience in a similar capacity.

What We Offer

• Growth potential
• Ability to make an impact in an industry leading organization
• Health & wellness offerings
• Excellent benefit package
• Employee developmental programs
• Challenging and fun atmosphere: we love what we do, take pride in our work, and have fun doing it!

InterMetro Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.