Customer Service Rep: Hybrid Hours + Benefits

chadwellsupply; Phoenix (AZ); Hybrid; USD 49,593,600 - 53,561,088; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

Disability insurance

Gym access

Meal prep services

Employee discount program

No weekends

Job summary

Chadwell Supply is a growing family-owned business in the maintenance, repair and operations industry. We are seeking a Customer Service Representative to handle inbound calls, process quotes, orders and returns, and coordinate with warehouse and account managers to expedite escalations.

The role requires basic data entry ability and proficiency with Outlook, Excel and SalesPad. We offer a full benefits package and a pathway to long-term career growth across 29 branches nationwide.

Qualifications

• Must be at least 18 years old.
• Proficient with Microsoft Outlook, Excel, and SalesPad.
• Able to perform data entry and extract information on orders and accounts.
• Strong process analysis and improvement skills.
• Ability to multi-task with interruptions.
• High School Diploma or equivalent; some college recommended.

Responsibilities

• Process stock orders, quotes, and returns accurately.
• Provide substitutes for backordered items if requested.
• Process Credit Card Authorizations on open orders.
• Communicate with the sales team, managers, and warehouse personnel to resolve conflicts.
• Answer the phone with a clear friendly tone.
• Read and obey all notes on accounts pertaining to the handling of our accounts.
• Acknowledge and answer all emails as they arrive.
• Participate in Lunch and Learns and all other product knowledge opportunities.
• Remain logged into queues during business hours.

Skills

Outlook

Excel

SalesPad

Data entry

Process analysis

Multi-tasking

Financial aptitude

Education

High School Diploma or equivalent

Tools

SalesPad

Job description

Chadwell Supply is a growing family-owned business in the maintenance, repair and operations industry. We are seeking a Customer Service Representative to handle inbound calls, process quotes, orders and returns, and coordinate with warehouse and account managers to expedite escalations.

The role requires basic data entry ability and proficiency with Outlook, Excel and SalesPad. We offer a full benefits package and a pathway to long-term career growth across 29 branches nationwide.