Call Center Representative

Chadwell Supply; Tampa (FL); On-site; USD 56,000 - 61,000; Full time

Benefits offered by this job

Competitive Hourly Wage of $18.00

Medical, dental, vision, and life insurance

401K

104 hours paid time off accrual

Complimentary gym access

Employee Discount Program

Job summary

A growing family-owned business is seeking a Call Center Representative in Tampa, FL. The ideal candidate will process inbound calls regarding orders and returns, working closely with warehouse staff and managers. This full-time position offers a competitive hourly wage and benefits. Responsibilities include accurately processing stock and credit card authorizations. A High School diploma is required, along with proficiency in Microsoft Outlook and Excel. Multiple long-term career opportunities are available within the company.

Qualifications

• Minimum age of 18 years.
• Average computer literacy and experience required.
• Some college education recommended.

Responsibilities

• Process stock orders, quotes, and returns accurately.
• Communicate with sales team and managers.
• Answer phones with a friendly tone.

Skills

Proficient in Microsoft Outlook

Proficient in Microsoft Excel

Data entry skills

Process analysis skills

Ability to multi-task

Financial aptitude

Education

High School Diploma or equivalent

Tools

SalesPad

Job description

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

National Apartment Association's 2025 Top Employer in the Supplier Category.

Benefits that drive themselves:

• Competitive Hourly Wage of $18.00/ hour!
• Full Time, Monday-Friday,9:00am-6:00pm
• Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!
• We offer medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual.
• Complimentary gym access, meal prep services and more!
• Employee Discount Program!
• Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 29 Branches across the Country.
• Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, 2024, and 2025!

Overview

Chadwell Supply is a successful family‑owned business in the maintenance, repair and operations industry. We have 29 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Call Center Representative! The Call Center Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.

What you will need

• Be a minimum of 18 years of age.
• Be familiar with the use of Microsoft Outlook, Excel and SalesPad.
• Be able to perform data entry in a computer and extract information on orders and accounts.
• Have strong process analysis and improvement skills.
• Have ability to multi‑task with frequent interruptions.
• Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
• High School Diploma or equivalent education required; some college recommended.
• Average computer literacy and experience required.

How you will make an Impact

• Be able to process stock orders, quotes, and returns accurately.
• Work quickly to provide substitutes for items placed on backorder if requested.
• Be able to process Credit Card Authorizations on open orders.
• Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.
• Be able to answer the phone with a clear friendly tone.
• Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.
• Acknowledge and answer all emails as they arrive.
• Participate in Lunch and Learns and all other product knowledge opportunities.
• Remain logged into queues during business hours.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales, General Business, and Education

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing

Tampa, FL $56,000.00-$61,000.00