Call Center Representative

Chadwell Supply; Tampa (FL); Hybrid; USD 20,457 - 29,136; Full time

Benefits offered by this job

Competitive Hourly Wage

Medical, dental, and vision insurance

401K

104 hours paid time off

Complimentary gym access

Employee Discount Program

Job summary

A leading supply company in Tampa, FL is seeking a Call Center Representative to handle inbound calls and process orders. The ideal candidate will have strong computer skills, be able to multi-task, and possess a high school diploma. This is a full-time role offering a competitive wage of $18.00 per hour and benefits including medical insurance and a 401K. Career growth opportunities are available within the organization.

Qualifications

• Minimum age of 18 years.
• Experience with Microsoft Outlook, Excel, and SalesPad.
• Strong process analysis and improvement skills are necessary.
• Ability to multi-task with frequent interruptions.
• Good financial understanding for sales and fulfillment.

Responsibilities

• Answer inbound calls and process orders and returns accurately.
• Communicate effectively with sales team and warehouse personnel.
• Process credit card authorizations on open orders.
• Remain logged into queues during business hours.

Skills

Microsoft Outlook

Microsoft Excel

SalesPad

Data entry

Process analysis

Multi-tasking

Financial aptitude

Education

High School Diploma or equivalent

Some college recommended

Tools

Computers

Job description

Join to apply for the Call Center Representative role at Chadwell Supply

Overview

Overview

Chadwell Supply is a successful family-owned business in the maintenance, repair and operations industry. We have 28 branches nationwide and are growing into more locations. To keep up with our growth we are looking for an enthusiastic and energetic individual to work as a Chadwell Supply Call Center Representative. The Call Center Representative will answer inbound calls from specified queues and process quotes, orders, and returns. They will accurately process all credit card authorizations, returns, request for histories, and reports. They will work closely with the warehouse personnel, account managers, and all branch managers to expedite any escalated calls.

What you will need

What you will need

• Be a minimum of 18 years of age.
• Be familiar with the use of Microsoft Outlook, Excel and SalesPad.
• Be able to perform data entry in a computer and extract information on orders and accounts.
• Have strong process analysis and improvement skills.
• Have ability to multi-task with frequent interruptions.
• Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment.
• High School Diploma or equivalent education required; some college recommended.
• Average computer literacy and experience required.

How you will make an Impact

• Be able to process stock orders, quotes, and returns accurately.
• Work quickly to provide substitutes for items placed on backorder if requested.
• Be able to process Credit Card Authorizations on open orders.
• Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts.
• Be able to answer the phone with a clear friendly tone.
• Be responsible for reading and obeying all notes on accounts pertaining to the handling of our accounts.
• Acknowledge and answer all emails as they arrive.
• Participate in Lunch and Learns and all other product knowledge opportunities.
• Remain logged into queues during business hours.

Benefits

• Competitive Hourly Wage of $18.00 per hour
• Full Time, Monday-Friday, 9:00am-6:00pm
• Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends
• Medical, dental, vision, life insurance, disability, 401K, 104 hours paid time off accrual
• Complimentary gym access, meal prep services and more
• Employee Discount Program
• Long-term Career Opportunities: Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 28 branches across the country
• Named Top 100 Companies in Tampa Bay (2019–2024)

We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category.

Referrals increase your chances of interviewing at Chadwell Supply by 2x

Get notified about new Call Center Representative jobs in Tampa, FL.