Call Center Representative (Bilingual)

chadwellsupply; Tampa (FL); Hybrid; USD 20,664 - 31,684; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off 104 hours accrual

Gym access

Employee discount

Hybrid after training

No weekend work

Job summary

Chadwell Supply in Tampa, FL is seeking a Call Center Representative to handle inbound calls, quotes, orders, and returns. You will coordinate with warehouse staff and account managers, manage credit card authorizations, and ensure customer satisfaction.

The role offers full-time hours, a Monday–Friday schedule with hybrid opportunities after training, and a benefits package including health, dental, vision, life insurance, and 401(k).

Qualifications

• Bilingual in Spanish/English required.
• High school diploma or equivalent; some college recommended.
• Proficiency with Microsoft Outlook, Excel, and SalesPad.
• Data entry and information extraction skills for orders and accounts.
• Ability to multi-task with frequent interruptions.
• Strong process analysis and improvement skills.
• Financial aptitude for customer service order sales and fulfillment.

Responsibilities

• Process stock orders, quotes, and returns accurately.
• Provide substitutes for back-ordered items when requested.
• Process credit card authorizations on open orders.
• Communicate directly with sales, managers, and warehouse personnel to resolve conflicts.
• Answer phone calls with a clear, friendly tone.
• Follow all account notes and policies.
• Respond to emails promptly.
• Participate in lunch & learns and product knowledge sessions.
• Remain logged into queues during business hours.

Skills

Bilingual Spanish/English

Data entry

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

SalesPad

Job description

Chadwell Supply is a family-owned business in the maintenance, repair, and operations industry with 29 nationwide branches. We are looking for an enthusiastic and energetic individual to serve as a Call Center Representative. The role involves answering inbound calls, processing quotes, orders, and returns, managing credit card authorizations, and collaborating with warehouse personnel, account managers, and branch managers.

Benefits

• Hourly wage: $18.00 per hour
• Full-time, Monday‑Friday 9:00 am–6:00 pm
• Guaranteed 40 hours per week; hybrid opportunities after training
• No weekend work
• Medical, dental, vision, life insurance, disability coverage
• 401(k) retirement plan
• 104 hours paid time off accrual
• Complimentary gym access
• Employee discount program
• Long‑term career opportunities across 29 branches
• Recognized as a top company in Tampa Bay for 8 years

What you will need

• Minimum age 18 years
• Proficiency with Microsoft Outlook, Excel, and SalesPad
• Bilingual in Spanish/English (required)
• Data entry and information extraction skills for orders and accounts
• Strong process analysis and improvement skills
• Ability to multi‑task with frequent interruptions
• Financial aptitude for customer service order sales and fulfillment
• High school diploma or equivalent; some college recommended
• Average computer literacy and experience

How you will make an impact

• Process stock orders, quotes, and returns accurately
• Provide substitutes for back‑ordered items when requested
• Process credit card authorizations on open orders
• Communicate directly with sales, managers, and warehouse personnel to resolve conflicts
• Answer phone calls with a clear, friendly tone
• Follow all account notes and policies
• Respond to emails promptly
• Participate in lunch & learns and product knowledge sessions
• Remain logged into queues during business hours