Customer Service Rep for Real-Time Construction Tech

EarthCam, Inc.; Upper Saddle River, Northern (NJ, KY); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company matching

Breakfasts, lunches, and snacks

Team events

Job summary

EarthCam, Inc. is seeking an entry level Customer Service Representative to join our Client Services team in New Jersey. You will be the primary contact for customers across phone, email, and ticketing channels, delivering timely, professional support and ensuring high satisfaction.

You will work cross-functionally with technical teams and internal departments to provide accurate information, troubleshooting, and a consistent service experience to customers worldwide.

Qualifications

• Prior experience in a customer-facing support role delivering strong customer experiences
• Minimum 1 year of experience in a Customer Service or Call Center environment preferred
• Strong communication skills including listening, responsiveness, and clarity
• Ability to explain technical concepts in accessible language when needed
• Confidence in problem solving and handling time-sensitive customer requests
• Strong organizational skills with the ability to multitask effectively
• Experience documenting customer interactions in ticketing or CRM systems preferred
• Willingness to collaborate across departments to support customer success

Responsibilities

• Answer customer inquiries via phone, email, ticketing systems, and other support channels
• Resolve customer requests professionally and in a timely manner
• Document customer interactions accurately and perform basic troubleshooting when appropriate
• Facilitate "How-To" customer support using internal training resources and knowledge base materials
• Provide customers with product and service information while referencing internal FAQs and documentation
• Support simple change requests and guide customers through self-service solutions when applicable
• Set clear expectations and provide follow-up on unresolved issues during initial interaction
• Escalate complex or unresolved issues to supervisors or specialized departments as needed
• Maintain professionalism and ownership throughout the customer experience lifecycle

Skills

Customer-focused

Problem-solving

Clear communication

Empathy

Organization

Collaborative

Tools

Ticketing systems

Job description

EarthCam, Inc. is seeking an entry level Customer Service Representative to join our Client Services team in New Jersey. You will be the primary contact for customers across phone, email, and ticketing channels, delivering timely, professional support and ensuring high satisfaction.

You will work cross-functionally with technical teams and internal departments to provide accurate information, troubleshooting, and a consistent service experience to customers worldwide.