Customer Service Rep - DME

BayCare Health System; Largo (FL); On-site; USD 22,000 - 30,000; Part time

Job summary

BayCare Health System in Largo, FL is seeking a part-time Referrals Coordinator to enter new referrals and update patient information, including demographics, insurance and benefits. You will verify coverage with Medicare, Medicaid, Managed Care, Workers Comp and Commercial plans and secure authorizations for services with payers.

The role involves answering phones and emails, processing deliveries and creating delivery tickets, ensuring accurate billing and assisting patients with BCHC

Qualifications

• HS Graduate or GED required.
• Essential: Customer Service one year related.

Responsibilities

• Entering new referrals and updating existing patient information including demographics, insurance and benefit information.
• Verify insurance and benefits for Medicare, Medicaid, Managed Care, Workers Comp and Commercial Plans.
• Securing authorization for services provided by BayCare HomeCare from the payers.
• Answer telephones promptly and courteously.
• Responding to emails and voicemails promptly.
• Create a delivery ticket including securing all required information to provide quality service and an accurate bill.
• Assist patients by troubleshooting BCHC equipment over the telephone.

Education

HS Graduate or GED

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary

Responsible for entering new referrals and updates all existing patient information including demographics, insurance and benefit information. Verify insurance and benefits for Medicare, Medicaid, Managed Care, and Workers Comp and Commercial Plans. Securing authorization for services provided by BayCare HomeCare from the payers. Answer telephones promptly and courteously. Responding to emails and voicemails promptly. Responsible for selecting the appropriate equipment completing a work order and creating a delivery ticket including securing all required information to provide quality service and an accurate bill. Responsible for accurate ICD9 coding, HCPCs, and medical terminology. Assist patients by troubleshooting BCHC equipment over the telephone. Understand and basic use of right fax utility.

Education

Minimum Qualifications

Essential

• HS Graduate or Equivalent GED

Experience

Essential:

• Customer Service one year related

Facility

BayCare Health System, Respiratory Home Care

Location

Largo, FL

Status

Part Time, Exempt: No

Shift Hours

8:30 AM - 5:00 PM TBD

Weekend Work

None

On Call

No

Equal Opportunity Employer Veterans/Disabled