Front Office Representative

Baycare; Town of Florida, Northern (NY, KY); Hybrid; USD 2,066,000 - 2,893,000; Part time

Benefits offered by this job

Paid time off

Yearly performance appraisals and team

Community discounts and more

Job summary

BayCare is seeking a Behavioral Health Office Representative to support our outpatient sites across Pasco and surrounding counties in Florida. The role is PRN (as needed) with variable hours between 7:30 AM and 7:30 PM.

Responsibilities include patient registration, scheduling, billing assistance, and ensuring accurate documentation. The position requires a high school diploma and 1 year of office experience, with a strong emphasis on customer service and teamwork.

Qualifications

• High school diploma or equivalent required.
• 1 year of office experience preferred.
• Strong customer service and communication skills.
• Ability to work independently and with a team.
• Excellent organization and clerical abilities.

Responsibilities

• Obtain and update patient information.
• Schedule appointments and assist with patient inquiries; arrange additional services as needed.
• Collect and post payments and assist with patient billing questions.
• Ensure completion of encounter documentation prior to checkout.
• Accept transfers from other facilities per guidelines.
• Schedule patients with appropriate providers and answer phones within guidelines.
• Verify and update registration information at each appointment.
• Monitor daily schedules and coordinate with supervising staff to optimize provider capacity.
• Greet, register, and check in patients.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Teamwork

Organizational skills

Education

High School Diploma or GED

Job description

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

This position will cover Dade City and the surrounding counties on an as needed basis (PRN) with variable hours between 7:30 AM – 7:30 PM.

Status:PRN (as needed basis and not a fixed amount of hours)
Facility:Behavioral Health Outpatient Sites
Location:Various behavioral health sites in Pasco and surrounding counties, Florida
Shift:Hours will vary between 7:30 AM – 7:30 PM

Behavioral Health Office Representative Responsibilities:

• Obtains and updates patient information
• Schedules patient appointments and assists with patient inquiries; may arrange for additional services
• Collects and posts payments, and assists with patient billing questions
• Ensures completion of all encounter documentation prior to check out
• Accepts transfers from other facilities according to established guidelines.
• Schedules patients with appropriate provider, answers phones and responds within time frames defined by departmental guidelines.
• Obtains complete and accurate patient registration information according to department standards.
• Reviews and confirms all registration information is accurate at each appointment and makes any required updates.
• Consistently reviews cancellation, displaced patients, and appointment requests worklist throughout the day
• Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers' schedules are at capacity.
• Greets, registers and checks in patients

Requirements:

• High School or Equivalent
• 1 year – Office Related
• Customer service, interpersonal, critical thinking
• Written and verbal communication
• Works independently and with a team
• Organization, administrative and clerical skills

BayCare offers a competitive total reward package including:

• Paid time off
• Yearly performance appraisals and team award bonus
• Community discounts and more

This position requires Level II screening through the Florida Care Provider Background Screening Clearinghouse, managed by the Agency for Health Care Administration (AHCA). More information can be found at https://info.flclearinghouse.com .

Equal Opportunity Employer Veterans/Disabled