Behavioral Health Office Representative

BayCare Health System; Florida; On-site; USD 36,000 - 48,000; Full time

Job summary

BayCare Health System in Florida seeks an administrative and patient support specialist to help manage a high-volume provider’s office and revenue cycle processes.

You will register patients, check in, schedule appointments, answer inquiries, collect payments and assist with billing questions. You may handle encounter documentation and coordinate with supervisors to keep schedules full; travel may be required.

Qualifications

• HS diploma or GED required
• High school or equivalent education documented

Responsibilities

• Provide administrative and patient support in a high-volume providers office.
• Registers and checks in patients, updates information, schedules appointments, handles inquiries.
• Assists with revenue cycle tasks and patient billing questions; ensures encounter documentation is complete.
• Reviews schedules and coordinates with onsite supervisor to maximize provider capacity.
• Travel may be required.

Education

HS Graduate or GED

High School or Equivalent

Job description

Education

Essential:

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary

Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required.

Minimum Qualifications

Other information:

BLS required

Education

Essential:

• HS Graduate or Equivalent GED

Essential

Education equivalent experience:

Required

• High School or Equivalent

Experience

Essential:

• Related Field

Nonessential

• Behavioral Health

Facility

King Helie Adult Treatment Center

Status: Full Time, Exempt: No

Shift Hours: varies

Shift: Shift 4

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled