Behavioral Health Office Representative

Baycare; Tampa (FL); On-site; USD 32,000 - 44,000; Full time

Job summary

BayCare in Tampa's Northside Behavioral Center seeks an administrative professional to provide comprehensive patient support in a high-volume setting. The role includes registering patients, scheduling appointments, answering phones, and assisting with billing questions.

You will handle patient information, ensure accurate documentation, and support revenue cycle tasks. Travel is not required; standard hours, full-time, non-exempt, with shift variations.

Qualifications

• HS Diploma or GED required.
• Experience in healthcare administration preferred.
• BLS required

Responsibilities

• Register and check in patients and obtain/verify registration information.
• Schedule patient appointments and coordinate with providers.
• Answer phones and respond to patient inquiries within guidelines.
• Assist with patient billing questions and basic revenue cycle tasks.
• Ensure encounter documentation is complete prior to checkout.

Skills

Patient scheduling

Patient registration

Phone support

Billing inquiries

Education

HS Diploma or GED

Job description

Details

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area.Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Summary:

Responsible for providing comprehensive administrative and patient support services in a high volume providers office to include revenue cycle operations to ensure high-quality customer service. Registers and checks in patients, obtains and updates patient information, schedules patient appointments, assists with patient inquiries, may arrange for additional services, collects and posts payments, assists with patient billing questions, ensures completion of all encounter documentation prior to check out. Accepts transfers from other facilities according to established guidelines. Schedules patient with appropriate provider, answers phones and respond within timeframes defined by departmental guidelines. Obtains complete and accurate patient registration information according department standards. Reviews and confirms all registration information is accurate at each appointment and makes any required updates. Consistently reviews cancellation, displaced patients, and appointment request worklist throughout the day. Reviews daily schedules for availability and coordinates with onsite supervisor to ensure providers schedules are at capacity. Performs other duties as assigned. Travel may be required.

Minimum Qualifications:

Other information:

BLS required

Education:

Essential:

• HS Graduate or Equivalent GED

Education equivalent experience:

Essential:

• Required - High School or Equivalent

Experience:

Essential:

• Related Field

Nonessential:

• Behavioral Health

Facility:

Northside Behavioral Center

Status: Full Time, Exempt: No

Shift Hours: varies

Shift: Shift 4

Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies

Weekend Work: None

On Call: No

How often will this team member be working remotely? Never

Equal Opportunity Employer Veterans/Disabled