Customer Service Rep CSC

Lincare Holdings Inc.; Festus, Northern (MO, KY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

Lincare Holdings Inc. is seeking to support patient care by handling order entry and customer service tasks. The role involves assisting with order processing and ensuring accurate data entry while working under management procedures.

Responsibilities include training new staff, correcting orders, and maintaining clear communication with health care professionals and patients in a fast-paced environment. The position emphasizes accuracy, teamwork, and compliance with policies.

Qualifications

• High school diploma or GED or equivalent with related experience or training.
• Computer entry experience necessary.

Responsibilities

• Aid in all Customer Service functions of order entry.
• Train new Customer Service personnel.
• Delete, correct, or re-enter patient orders as needed.
• Read and analyze patient orders and documents.
• Communicate with health care professionals and patients.
• Enter patient and medical information using company software.

Skills

Inbound/outbound calls

Documentation reading

Healthcare communication

Oral & written instructions

Data entry

Team collaboration

Time management

Active listening

Education

High school diploma or GED

Tools

Company software

Job description

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary

Qualifications.

• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Effectively communicate with health care professionals and patients
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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