Healthcare Customer Support & Order Specialist

Lincare Holdings Inc.; Casper (WY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Lincare Holdings Inc. in Casper, WY seeks a Customer Service assistant to support order entry and patient information handling in accordance with management procedures. The role emphasizes accurate data entry, professional communication with healthcare professionals and patients, and teamwork in a fast-paced environment.

Responsibilities include participating in training of CS staff, and editing or re-entering orders as needed. A GED or high school diploma and computer entry skills are required.

Qualifications

• High school diploma or GED or equivalent
• Computer/data entry experience required

Responsibilities

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary

Skills

Phone etiquette

Communication skills

Teamwork

Time management

Active listening

Attention to detail

Education

High school diploma or GED

Tools

Company software

Data entry

Job description

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary

#CC

Qualifications.

• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Effectively communicate with health care professionals and patients
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

undefined

Employer Privacy Policy

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service