Customer Service Rep

Lincare Holdings Inc.; Casper (WY); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Lincare in Casper, WY seeks a Customer Service/Order Entry specialist to support patient orders within the CSC. You will be involved in training staff, handling inbound/outbound calls, and ensuring accurate entry of patient information using company software.

Strong communication, quick problem-solving, and ability to work independently or in a team are essential. This on-site role requires prioritizing multiple tasks in a fast-paced healthcare setting.

Competenze

• Read and analyze patient orders to ensure accuracy

Mansioni

• Actively participates in training of all Customer Service personnel
• Deletes, corrects, or re-enters patient orders as needed

Conoscenze

Phone etiquette

Communication

Read/interpret orders

Data entry

Teamwork

Time management

Active listening

Formazione

High school diploma or GED

Computer entry experience

Strumenti

Order entry software

Descrizione del lavoro

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary

Qualifications.

• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Effectively communicate with health care professionals and patients
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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