Customer Service Rep 310 South Creek Drive

Domino's Franchise; Manteno (IL); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Incredible Bonus Structure

Health, Dental & Vision Insurance (60+

Voluntary accident coverage/Critical-

Flexible Spending Accounts

401(k)

Resumo da oferta

MBR Management, a Domino's franchise, is hiring a Customer Service Representative in Manteno, IL. You will be the main contact for customers, handling calls, emails, and chats with professionalism while resolving inquiries and processing orders.

Responsibilities include maintaining product knowledge, collaborating with other departments, and updating customer files. The role offers flexible shifts, paid training, and opportunities for advancement within a supportive team.

Qualificações

• Excellent verbal and written communication is required.
• Ability to multi-task in a fast-paced environment.
• High school diploma or equivalent required.
• Patient and empathetic demeanor with a genuine desire to help others.

Responsabilidades

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner.
• Address customer inquiries, concerns, and complaints with empathy and patience.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in our customer service software.
• Identify and elevate priority issues when necessary.
• Provide suggestions for improving customer service processes and procedures.
• Maintain a positive and supportive attitude while handling multiple tasks simultaneously.

Conhecimentos

Communication skills

Problem-solving

Customer service software

Multi-tasking

Customer service experience

Formação académica

High school diploma

Descrição da oferta de emprego

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Address customer inquiries, concerns, and complaints with empathy and patience
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of company products, services, and policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and elevate priority issues when necessary
• Provide suggestions for improving customer service processes and procedures
• Maintain a positive and supportive attitude while handling multiple tasks simultaneously

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi-task and prioritize in a fast-paced environment
• Previous customer service experience preferred
• High school diploma or equivalent
• Patient and empathetic demeanor with a genuine desire to help others
• Ability to remain calm and professional in challenging situations
• Strong team player with a positive attitude
• Flexibility to work various shifts as needed

Additional Information

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)