Customer Service Rep (01469)- 3200 Kristin Way

Domino's; Louisville (KY); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Incredible Bonus Structure

Job summary

MBR Management, a Domino’s franchise, seeks a friendly Customer Service Representative in Louisville, KY to handle calls, emails, and chats, deliver accurate product info, process orders, and resolve issues with empathy. You’ll record interactions, collaborate with teammates, and stay current on policies while contributing to a positive team atmosphere.

Role offers flexible hours, competitive wages, employee discounts, paid training, and advancement opportunities; prior experience preferred yet

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Previous customer service experience preferred.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Provide accurate information about our products and services
• Process orders, refunds, and exchanges efficiently
• Identify and escape complex issues to appropriate departments
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to ensure customer satisfaction
• Stay updated on company policies, products, and services
• Participate in ongoing training and development programs
• Contribute to a positive work environment by supporting team goals

Skills

Verbal communication

Written communication

Problem solving

Customer service software

Multitasking

Team player

Attention to detail

Education

High school diploma or equivalent

Job description

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking a friendly and empathetic Customer Service Representative to join our team at our Louisville, United States location. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with a positive attitude.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Provide accurate information about our products and services
• Process orders, refunds, and exchanges efficiently
• Identify and escape complex issues to appropriate departments
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to ensure customer satisfaction
• Stay updated on company policies, products, and services
• Participate in ongoing training and development programs
• Contribute to a positive work environment by supporting team goals

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multitask and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Previous customer service experience preferred
• High school diploma or equivalent
• Ability to work flexible hours, including weekends and holidays as needed
• Strong team player with a positive attitude

Benefits

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)