Customer Service Rep (02727) 310 South Creek Drive

Domino's Pizza; Manteno (IL); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Incredible Bonus Structure

Health, Dental & Vision Insurance (60+

Voluntary accident coverage/Critical-

Résumé du poste

MBR Management, a Domino's Pizza franchise in Manteno, IL, is seeking a friendly Customer Service Associate to support our diners and delivery partners. You will handle calls, emails, and chat inquiries, resolve issues with empathy, process orders and returns, and maintain up-to-date knowledge of policies.

Join a team that values excellent communication, accuracy, and a positive attitude. Flexible hours, paid training, advancement opportunities, and a competitive wage await.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Previous customer service experience preferred.
• High school diploma or equivalent.
• Patient and empathetic demeanor with a genuine desire to help others.
• Ability to remain calm and professional in challenging situations.
• Strong team player with a positive attitudeFlexibility to work various shifts as needed.

Responsabilités

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner.
• Address customer inquiries, concerns, and complaints with empathy and patience.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in our customer service software.
• Identify and escape priority issues when necessary.
• Provide suggestions for improving customer service processes and procedures.
• Maintain a positive and supportive attitude while handling multiple tasks simultaneously.

Connaissances

Verbal communication

Written communication

Problem solving

Attention to detail

Multi-tasking

Prioritization

Team player

Empathy

Calm under pressure

Flexibility to shifts

Formation

High School Diploma or equivalent

Outils

Customer service software

Description du poste

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Address customer inquiries, concerns, and complaints with empathy and patience
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of company products, services, and policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and escape priority issues when necessary
• Provide suggestions for improving customer service processes and procedures
• Maintain a positive and supportive attitude while handling multiple tasks simultaneously

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi-task and prioritize in a fast-paced environment
• Previous customer service experience preferred
• High school diploma or equivalent
• Patient and empathetic demeanor with a genuine desire to help others
• Ability to remain calm and professional in challenging situations
• Strong team player with a positive attitudeFlexibility to work various shifts as needed

Additional Information

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)