Customer Service Rep 02727 310 South Creek Drive

Domino's Franchise; Manteno (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible Hours

Competitive wages

Employee discount on all food items

Advancement opportunities

Paid Training

Incredible Bonus Structure

Job summary

A popular pizza chain in Manteno, Illinois is looking for a dedicated Customer Service Representative. In this role, you will address customer inquiries and complaints, process orders, and maintain a positive attitude while providing exceptional support. The position offers flexible hours, competitive wages, and opportunities for advancement. Ideal candidates should possess strong communication skills and a genuine desire to help others.

Qualifications

• Exceptional support and ensuring customer satisfaction.
• Excellent communication skills in both verbal and written forms.
• Proficient in using customer service software.

Responsibilities

• Answer incoming customer calls, emails, and chat messages.
• Address customer inquiries, concerns, and complaints.
• Process orders, returns, and exchanges accurately.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Basic computer skills

Ability to multi-task

Customer service experience

Patient and empathetic demeanor

Ability to remain calm

Team player

Flexibility to work various shifts

Education

High school diploma or equivalent

Job description

Job Description

We are seeking a friendly and dedicated Customer Service Representative to join our team at our Manteno, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Address customer inquiries, concerns, and complaints with empathy and patience
• Process orders, returns, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of company products, services, andli>
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and elevate priority issues when necessary
• Provide suggestions for improving customer service processes and procedures
• Maintain a positive and supportive attitude while handling multiple tasks simultaneously

Qualifications

• Excellent verbal and written communication skills
• Strong problem‑solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi‑task and prioritize in a fast‑paced environment
• Previous customer service experience preferred
• High school diploma or equivalent
• Patient and empathetic demeanor with a genuine desire to help others
• Ability to remain calm and professional in challenging situations
• Strong team player with a positive attitude
• Flexibility to work various shifts as needed

Additional Information

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)