Order Processing Coordinator

Kelly; Farmington (CT); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Telemedicine

Life insurance

Disability insurance

Retirement plan

Holiday pay

Transit benefit

Paid sick leave

Job summary

Kelly in Farmington, CT is seeking a Customer Service Representative to join a premier manufacturing client. This full-time role offers a hybrid schedule with 3 onsite days and 2 remote days, salary at $20 per hour, and weekly pay.

You will handle high volumes of calls and emails, process orders, quotes, and payments, and provide accurate information using CRM tools. The team fosters a professional environment and opportunities for extension up to two years.

Qualifications

• Experience handling high volume calls and emails
• Excellent communication and rapport-building with clients
• Familiarity with CRM systems and Microsoft Office

Responsibilities

• Manage a high volume of incoming calls and emails
• Provide accurate information and fulfill quotes/orders for parts
• Process payments and assist with order entry and scheduling
• Maintain professional interactions with internal and external customers

Tools

Microsoft Office

SAP

Job description

We’re seeking a Customer Service Representative to work at a premier manufacturing client in Farmington, CT.

Salary/Pay Rate/Compensation: $20.00/hr | Weekly Pay

Shift: Monday-Friday | 8:00AM - 4:30PM | Full-Time | Hybrid: 3 Onsite / 2 Remote

Why you should apply to be a Customer Service Representative:

• Competitive pay rate of up to $20/hr.
• Opportunity to gain valuable experience with a premier manufacturing client.
• Supportive and professional team culture.
• Contract position up to 1 year to start, with potential extension up to 2 years.
• Exposure to technical and spare parts service in a dynamic environment.

What’s a typical day as a Customer Service Representative? You’ll be:

• Maintaining a high level of professionalism with clients and establishing positive rapport with both internal and external customers.
• Processing a high volume of incoming calls and emails.
• Identifying and assessing customers’ needs to achieve high customer satisfaction.
• Providing accurate, valid, and complete information using appropriate tools and methods.
• Entering quotes and orders in an accurate, prompt, and professional manner.
• Reviewing customer purchase orders for accuracy and requesting updates as needed.
• Creating cases based on customer information in a timely manner.
• Handling payment processing (credit card), preparing quotes, and placing orders for spare parts.
• Addressing and resolving customer issues and thinking ahead to anticipate "what's next" in the spare parts process.
• Utilizing internal documents and CRM tools to process requests efficiently.
• Maintaining an organized work environment and efficiently switching between multiple systems and screens.

This Job Might Be An Outstanding Fit If You:

• Have previous customer service experience, especially handling a large volume of incoming calls (required).
• Possess excellent communication skills, able to interact patiently and diplomatically.
• Demonstrate strong organizational skills and the ability to multi-task successfully.Are comfortable working in a fast-paced environment with shifting priorities.
• Have knowledge of Microsoft Office, SAP, or other CRM systems (required).
• Are able to work a flexible schedule, including potential weekends, nights, and holidays as business needs arise.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.