Customer Service Rep(08095) - 33 W Windsor Blvd.

SmartRecruiters, Inc.; Windsor (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Customer Service Rep at 33 W Windsor Blvd in Windsor, VA. This full-time role involves answering the phone or assisting carryout customers, with friendly, knowledgeable service and menu familiarity.

As part of our team, you will follow the company WOW steps, maintain a professional image, and ensure orders are accurate and completed, including confirming name and address for every order and adhering to safety and cash-handling rules.

Qualifications

• Ability to answer the phone and assist carryout customers politely and knowledgeably about the menu.
• Present a professional image according to company standards.
• Understand and demonstrate the customer WOW steps: apologize, fulfill the request, and offer something extra.

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra.
• Every order is to be repeated for accuracy and name and address confirmed.

Skills

Customer service

Phone etiquette

Cash handling

Job description

Customer Service Rep(08095) - 33 W Windsor Blvd.

• Full-time
• Job Category Org: Store Customer Service Rep

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say “Let me get your change” on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed