Customer Service Rep(04223) - 540 E. Constance Rd.

Domino's; Suffolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Domino's in Suffolk, VA is seeking team members to provide friendly carryout and phone-order service. You will follow WOW steps and maintain a professional image while ensuring order accuracy and toppings are correct.

Roles include cash handling, delivering with proper change, and maintaining hygiene with hands washing and Safe Delivery CBT completion. Vehicles must stay clean and comply with standards.

Qualifications

• Answer phones and assist carryout customers politely and knowledgeably.
• Maintain a professional image according to standards.
• Demonstrate customer WOW steps in interactions.
• Count toppings and verify accuracy on every order.

Responsibilities

• Assist customers by phone or in person for carryout.
• Maintain image standards while on shift.
• Apply WOW steps: apologize, fulfill request, exceed expectations.
• Verify order toppings and ensure accuracy for every order.
• Count toppings and ensure readiness before oven placement.
• Handle cash and give correct change when delivering.
• Keep delivery vehicles clean and well presented.
• Wash hands before making products and follow proper procedures.
• Complete Safe Delivery CBT and confirm name/address with customers.

Skills

Customer service

Communication

Attention to detail

Cash handling

Food safety

Job description

Job Description

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say “Let me get your change” on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed