Customer Service Rep(08816) - 987-I East St.

Domino's; Pittsboro (NC); On-site; USD 24,000 - 30,000; Full time

Job summary

Domino's Pizza is hiring a Customer Service Rep in Pittsboro, NC. You will handle phone and in-store orders, uphold the brand image, and ensure accurate order entry and delivery details.

The role requires friendly, efficient service and knowledge of menu offerings to wow customers and build repeat business. This full-time position emphasizes courteous interactions, proper cash handling, and adherence to Domino's customer service standards.

Qualifications

• Experience in handling customer inquiries by phone or in person.
• Ability to memorize menu items and promotions.
• Polite and courteous communication with customers.

Responsibilities

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Maintaining a neat appearance and professional image as per standards.
• Ensuring accurate order taking and confirmation of name and address.
• Adhering to safety and cash-handling procedures during shifts.

Skills

Customer service

Phone handling

Menu knowledge

Communication

Tools

POS System

Job description

Customer Service Rep(08816) - 987-I East St.

• Full-time
• Job Category Org: Store Customer Service Rep

The following is considered minimum expectations in performance while working for Domino's Pizza:

• Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
• Being in perfect image according to standard
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
• No one is allowed to clear pizzas before it is ready to place in the oven
• Drivers must have $1 in coin change on every delivery
• Drivers must say "Let me get your change" on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Drivers are not to be routed early or checked in early from delivery
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed