Customer Service Rep(06036) - 1933 South Church St.

Domino's; Smithfield (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Domino's in Smithfield, Virginia, is looking for a Full-time Store Customer Service Rep. This role requires excellent communication skills and a focus on providing top-notch customer service. As a representative, you'll handle incoming calls and assist carryout customers while maintaining a professional image according to company standards.

Key responsibilities include ensuring accuracy in orders, adhering to delivery procedures, and maintaining a clean and positive environment. If you're dedicated to customer satisfaction and detail-oriented, this position may be for you.

Qualifications

• Excellent communication skills and politeness in customer service.
• Strong adherence to company standards and procedures.
• Attention to detail while handling orders.

Responsibilities

• Answer phone and assist carryout customers courteously.
• Maintain a professional appearance and image.
• Ensure accuracy in order taking and delivery.

Job description

• Full-time
• Job Category Org: Store Customer Service Rep

Job Description

Minimum expectations while working for Domino’s Pizza:

• Answer the phone or assist carryout customers in a polite, courteous, and knowledgeable manner.
• Maintain a perfect image according to standard.
• Demonstrate customer WOW steps: 1) Apologize 2) Give what they want 3) Provide something extra.
• Count pepperoni and ham on every order without exception.
• Do not clear pizzas before they are ready to be placed in the oven.
• Keep $1 in coin change on every delivery and say “Let me get your change” on every order.
• Carry no more than $20 while on the clock (including personal money).
• Do not possess a pocket knife or any weapon while working.
• Keep driver vehicles neat, clean, and in a positive image.
• Do not route early or check in early from delivery.
• Wash hands prior to making products.
• Follow only proper procedures for products.
• Complete Safe Delivery CBT.
• Repeat every order for accuracy and confirm name and address.

Job Location