Customer Service Rep

Lincare; Woodway (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare in Woodway, TX is seeking an customer service associate to support patients by answering questions, resolving issues, and identifying additional product/service needs. The role involves educating customers about offerings, documenting calls, entering orders, and keeping demographic data current.

Excellent attention to detail and strong communication skills are essential to ensure accurate record-keeping and compliant interactions with patients and physicians.

Qualifications

• Interacts with customers to answer questions and resolve issues.
• Educates customers about products/services.
• Documents calls in the case management system.
• Enters customer orders in the computerized system.
• Updates demographic information as needed.

Responsibilities

• Communicate with customers via inbound/outbound calls.
• Assess needs for additional products/services.
• Verify and update demographic details in records.
• Record call details for compliance and tracking.
• Process customer orders in the system.

Skills

Customer communication

Call handling

Data entry

Record keeping

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

Job Functions

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records