Customer Support Specialist

Great Day Improvements: A Family of Brands; Wisconsin; On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k)

Flexible Spending Account

Job summary

Champion Window is seeking a Customer Support Specialist to handle customer concerns, schedule warranty visits, order parts, and maintain records through installation and service.

This on-site position emphasizes timely communication via phone, text, and email, multi-tasking, and attention to detail in a high-energy team environment. Champion Window is an Equal Opportunity Employer.

Qualifications

• High school diploma or GED required.
• 5+ years of customer support experience preferred.
• Experience in home improvement a plus.
• Able to multitask in a fast-paced environment.
• Strong verbal and written communication skills.
• Service-oriented team player with high energy.

Responsibilities

• Respond to customer inquiries via phone, text, and email.
• Provide installation/service status updates to customers.
• Schedule warranty appointments for Service Department.
• Enter and maintain customer records in CRM.
• Process payments and manage accounts receivable reports.
• Support divisions in collections and escalations.
• Audit orders for accuracy and provide reports.
• Assist with receiving products in CRM/F&O.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Team player

Verbal communication

Written communication

Attention to detail

Education

High school diploma or GED

Tools

CRM System

CRM Database

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $20.00 to $22.00 per hour

Responsibilities

• Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
• Make outbound calls to customers to provide updates on installation and service status
• Schedule warranty appointments for the Service Department
• Enter and maintain all customer records and job-related information into CRM Database
• Provide work orders to Service Measure Tech daily
• Audit orders for accuracy after confirmation is uploaded
• Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
• Provide support for PSG/CSC for assigned division(s)
• Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
• Process electronic credit card and check payments
• Assist with receiving product(s) in CRM Database and/or F&O
• Support division(s) in Accounts Receivable collections and management
• Other duties as assigned

Qualifications

• High school diploma or GED equivalent
• 5 year's customer support experience preferred
• Experience in the home improvement industry a plus
• Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others
• Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful
• Excellent work ethic, solid attendance record and attention to detail
• Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.