Customer Service Rep

Trinity Glass International Inc; Washington; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

401K Plan with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Life and STD Insurance

Paid Holidays

Paid Vacation (PTO)

Casual Atmosphere

Job summary

Trinity Glass International Inc. is seeking a Customer Service Representative to handle a high-volume phone environment, manage orders, and liaise between customers and internal departments.

The role emphasizes professionalism, accurate data entry, and strong communication with Lowe’s and Signamark customers. The successful candidate will possess a high school diploma, prior customer service experience, and the ability to work with multiple teams.

Qualifications

• Multitask in fast-paced environment.
• Strong verbal and written communication skills.
• Proven problem-solving abilities.
• Exterior doors knowledge is a plus but not required.

Responsibilities

• Answer 40+ phone calls per day.
• Resolve customer requests, questions and complaints.
• Serve as liaison between customer and departments.
• Operate office equipment and ACD phone system.
• Provide pricing, availability, delivery/tracking information and process orders.
• Audit purchase orders for completeness.
• Document orders and log calls.
• Maintain customer service knowledge and phone etiquette.
• Collaborate with Inventory, Shipping, Receiving and Production.

Skills

Multitasking

Excellent communication

Problem solving

Exterior doors knowledge

Education

High school diploma

Job description

Job Description

JOB DESCRIPTION

Job Title: Customer Service Representative

Reports to: Director of Customer Service & GM of Door Plant

Department: Customer Service

FLSA: Non-exempt (eligible for overtime)

Location: Bradenton, Florida (Lakewood Ranch Door Plant)

Job Summary

At Trinity Glass International, we are committed to fostering and nurturing empowerment, teamwork,
integrity, diversity, and growth. We operate with transparency and believe that this foundation of taking
ownership, overcoming adversity through teamwork, and embracing change will allow us to grow as
professionals and as a corporation.

Do you have experience in customer service? Are you a professional person interested in an awesome full-time job opportunity? Then you might be a great addition to our team!

A very reputable Fiberglass Exterior Door Manufacturer is looking for Customer Service Representatives to join the team. Successful candidates will render a variety of customer services to Lowe’s and Signamark consumers through application of knowledge of our organization, its services, and products. Perfect candidates will pride themselves on their professionalism, should be outgoing, personable, and a good conversationalist. Past positions should involve working with people and data/order entry with good phone skills; areas could include retail, previous millwork, or manufacturer inside sales.

Duties/Responsibilities

• Responsible for answering 40+ phone calls per day.
• Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Serves as liaison between the customer and various departments.
• Operates office equipment inclusive of ACD phone system, computers and terminals as necessary.
• Provides pricing, product availability and delivery/tracking information, processes orders, and problem solves.
• Ability to audit purchase orders as received to ensure orders are complete and ready to process.
• Maintains records by documenting orders and logging phone calls and related clerical duties.
• Knowledgeable of customer service inclusive of proper phone etiquette, computer skills documentation, information on our product, and other information that provides valuable service to our customers.
• Cross over work with all departments of Inventory, Shipping, Receiving, and Production line.

Required Skills/Abilities

• Multi-task oriented. Excellent communication
• Problem solving abilities are needed.
• Exterior Doors and Construction Knowledge Preferred but not a Requirement.

This job description is not intended to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Education and Experience

• High school diploma or general education degree experience required.
• Must pass pre-employment screening and reference checks.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.

What We Offer

Competitive Compensation

401K Plan with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Life and STD Insurance

Paid Holidays

Paid Vacation (PTO)

Casual Atmosphere