Customer Service Pro - Doors Manufacturer (PTO & 401K)

Trinity Glass International Inc; Washington; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation

401K Plan with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Life and STD Insurance

Paid Holidays

Paid Vacation (PTO)

Casual Atmosphere

Job summary

Trinity Glass International Inc. is seeking a Customer Service Representative to handle a high-volume phone environment, manage orders, and liaise between customers and internal departments.

The role emphasizes professionalism, accurate data entry, and strong communication with Lowe’s and Signamark customers. The successful candidate will possess a high school diploma, prior customer service experience, and the ability to work with multiple teams.

Qualifications

• Multitask in fast-paced environment.
• Strong verbal and written communication skills.
• Proven problem-solving abilities.
• Exterior doors knowledge is a plus but not required.

Responsibilities

• Answer 40+ phone calls per day.
• Resolve customer requests, questions and complaints.
• Serve as liaison between customer and departments.
• Operate office equipment and ACD phone system.
• Provide pricing, availability, delivery/tracking information and process orders.
• Audit purchase orders for completeness.
• Document orders and log calls.
• Maintain customer service knowledge and phone etiquette.
• Collaborate with Inventory, Shipping, Receiving and Production.

Skills

Multitasking

Excellent communication

Problem solving

Exterior doors knowledge

Education

High school diploma

Job description

Trinity Glass International Inc. is seeking a Customer Service Representative to handle a high-volume phone environment, manage orders, and liaise between customers and internal departments.

The role emphasizes professionalism, accurate data entry, and strong communication with Lowe’s and Signamark customers. The successful candidate will possess a high school diploma, prior customer service experience, and the ability to work with multiple teams.