Office Manager/Coordinator

The Glass Guru of Temecula, CA; Temecula (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid training

Job security

Opportunities for overtime

Job summary

A leading glass service provider in Temecula, CA is seeking an organized Office Manager to oversee customer communications, streamline office procedures, and manage staff operations. The role requires 1-2 years of experience in the residential glass sector and proficiency in accounting software, including QuickBooks. Candidates should possess excellent communication skills and be able to handle multiple tasks efficiently. Benefits include paid training and potential overtime opportunities in a dynamic work environment.

Qualifications

• 1-2 years of residential glass experience preferred.
• Candidates must pass background check and drug test.

Responsibilities

• Reconcile sales and accounting software transactions.
• Handle accounts receivable and prepare bank deposits.
• Manage inbound and outbound communication with customers.
• Streamline administrative procedures and inventory control.

Skills

Verbal and written communication skills

Experience with QuickBooks Online

Proficient in MS Excel and MS Word

Education

High School Diploma or equivalent

2 or 4-year college degree

Job description

With a focus on excellent customer service, efficiency and time management, a well-organized Office Manager, in addition to overseeing and handling inbound and outbound communication with all customers, will be responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control and task delegation. Below is a list of various specific duties, not limited in overall scope and subject to change.

• Reconcile sales software and accounting software transactions.
• Handle A/R and prepare deposits for bank run.
• Negotiate pricing with vendors to stay current in market place ongoingly.
• Manage the day to day operations of the staff Customer Service Rep. (if applicable)
• Answer inbound phone calls promptly during business hours. (if applicable)
• Pre-screen incoming leads/potential customers in a proper manner. (if applicable)
• Respond to any voicemails and/or messages from answering service. (if applicable)
• Manage and respond the inbound email correspondence and forward accordingly.
• Greet customers and all other visitors to the showroom promptly and professionally (if applicable).
• Schedule estimate appointments properly using the appropriate customer software.
• Quote product by telephone for potential new clients/customers.
• Assist Estimators with follow up on pending estimates by phone and/or email.
• Strategically schedule work appointments for Installation Techs, along with customers accordingly.
• Troubleshoot issue(s) from field if needed, working with GM/vendors and Technicians to find solutions.
• Check order confirmations from fabricators/vendors for size and pricing accuracy.
• Oversee proper filing of daily work orders and estimates.
• Process timesheets for payroll processing.
• Prepare Accounts Receivable and prepare deposits for bank daily.
• Reconcile sales software and accounting software transactions as required.

Qualifications & Educational Requirements:

• 1-2 years’ residential glass experience (ordering, estimating, office/project management) preferred.
• HS Diploma or equivalent.
• 2 or 4-year college degree preferred.
• All candidates must pass initial background check and drug test.

Preferred Skills:

• Excellent verbal/written communications skills.
• Experience with QuickBooks Online and web based software preferred.

*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.

Are you willing and able to commute to our office? *

How many years of residential glass shop experience, if any, (ordering, estimating, office/project management) do you have? *

If you have a college degree, what is your degree in? *

How many years of administrative experience do you have? *

Do you have experience handling inventory? *

If you answered "yes" to the previous question, please describe. *

Are you comfortable with computers, email, using the internet, and learning new computer programs? *

How many years of experience do you have using Quickbooks, MS Excel and MS Word? *

What makes you a good candidate for this position? *

I was referred to this position by a current employee

Why Should You Join Us?

Paid Training

Job Security

Great place if you're looking to start the glazing trade. They train on the job everything you need to know. Everyday is different, and you're always learning. The schedule is great and OT is available.