Customer Service Representative I

Overhead Door Corporation; Fife (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

A wholesale building materials company is seeking a Customer Service Representative I in Fife, WA. The role involves performing clerical tasks, responding to customer inquiries, and assisting with order processing. Ideal candidates will have prior customer service experience, strong communication skills, and a high school diploma. This full-time position offers entry-level opportunities in a dynamic work environment.

Qualifications

• 1-3 years of customer service experience, preferably in the door industry.
• Willingness to learn products and processes.
• Ability to lift up to 50 pounds.

Responsibilities

• Perform light clerical work including answering and directing telephone calls.
• Respond to customer inquiries regarding order tracking and product availability.
• Act as a liaison between the sales center and plant departments.

Skills

Customer service experience

Attention to detail

Problem-solving skills

Excellent communication skills

PC software knowledge

Basic math skills

Education

High School Diploma or GED

Tools

MS Word

Excel

Access

Lotus Notes

Job description

Join to apply for the Customer Service Representative I role at Overhead Door Corporation.

**Role and Responsibilities**

• Perform light clerical work including answering, screening, and directing telephone calls to the appropriate personnel, and resolving calls related to orders, quotes, etc.
• Use hand tools and assist or complete modifications to products such as glazing, section width changes, insulation, etc., and operate a forklift.
• Respond to customer inquiries regarding order tracking, expediting, and product availability.
• Enter orders at sales invoicing level and request products from supply plants.
• Notify customers about potential backorders, credit issues, and order statuses.
• Act as a liaison between the sales center and plant departments, gathering and responding with necessary information.
• Process paperwork necessary for daily sales center operations.
• Delivery Responsibilities (as required, including driver qualification with valid license): assist in unloading/loading vendor and customer vehicles, monitor daily LTL shipments including UPS, and assist with inventory controls such as cycle counts and loss prevention.
• Perform other duties as assigned.

**Qualifications**

• 1-3 years of customer service experience, preferably in the door industry.
• Attention to detail and problem-solving skills.
• Excellent communication skills (telephone, written, verbal) with all levels of staff and customers.
• Working knowledge of PC software including MS Word, Excel, Access, Lotus Notes.
• Basic math skills.
• Willingness to learn products and processes.

**Education**

• High School Diploma or GED.

**Physical/Work Environment Requirements**

• Ability to stand for long periods in a non-climate-controlled environment.
• Ability to lift up to 50 pounds.

**Note:** All duties are essential functions, subject to reasonable accommodations. This description does not constitute a contract. Employees may be assigned other duties as needed.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Wholesale Building Materials

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