Customer Service Representative

Tri City Glass & Door Inc; Green Bay (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Employee stock ownership plan (ESOP)

Health, Dental, Vision

401(k) with employer match

Paid Time Off (PTO)

Short and Long-Term Disability

Paid holidays

Flex Saving Account (FSA)

Health saving account (HSA)

Life insurance

Company discounts

Employee referral bonus

Employee assistance program

Job summary

Tri City Glass & Door Inc in Green Bay, WI is seeking a Customer Service Representative to deliver exceptional service by coordinating repair and replacement services, scheduling installations, processing orders, and maintaining customer records.

You will serve as the primary contact for customers and field technicians in the Auto Glass Department, quote prices, handle invoicing, and support the team in a fast-paced shop environment.

Qualifications

• High School Diploma or equivalent.
• Basic math skills.
• 2+ years of customer service experience.
• Ability to work well in teams and independently.
• Ability to prioritize and multitask.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience in construction, service scheduling, automotive, or glass industry preferred.
• Ability to work in a fast-paced environment with interruptions and changing priorities.
• Ability to sit, stand, and use a computer for extended periods.

Responsibilities

• Coordinate repair and replacement services and schedule installations.
• Serve as primary communication link between customers, installers, and department personnel.
• Accurately quote prices, schedule work, and generate daily work orders for installers.
• Complete invoicing in a timely manner to avoid delays in billing.
• Maintain customer accounts and discount schedules as directed by management.
• Keep accurate inventory records.
• Address customer needs and concerns before installation.
• Maintain professionalism in appearance and attitude.
• Wear PPE per policy.
• Perform other duties as assigned.

Skills

Customer service

Teamwork

Multitasking

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Office Suite

Job description

Summary

The Customer Service Representative is responsible for delivering exceptional customer service by coordinating repair and replacement services, scheduling installations, processing orders, maintaining customer records, and serving as the primary point of contact for customers and field technician in the Auto Glass Department.

Essential Duties and Responsibilities

• Have knowledge of products, procedures, and equipment needed to complete each installation, with above average attention given to the required safety standards, being sure to seek assistance when necessary.
• Serve as the primary communication link between customers, installers, and department personnel to ensure accurate and timely project execution.
• Schedule installations and coordination assignment to maximize efficiency while maintain high customer service standards.
• Accurately quote prices, schedule work, answer overflow calls, order products as required or instructed by manager, and generate daily work orders for the installers.
• Complete all invoicing in a timely manner to ensure no delay in billing or receipt of funds from customers.
• Maintain customer accounts with discount schedules as determined by the sales and department manager.
• Keep accurate and organized inventory records.
• Understand and address customer needs; including but not limited to any concerns the customer may have regarding installation before it begins.
• Be professional at all times in both appearance and attitude.
• Perform other duties as assigned.
• Required to wear and use Personal Protective Equipment per Tri City Glass & Door and contractor policies.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Basic math skills necessary.
• Experienced in customer service experience, a minimum of two years.
• Ability to work well in teams and independently.
• Ability to prioritize and multitask.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Work, and Excel.
• Experience in construction, service scheduling, automotive, or glass industry preferred.
• Ability to work in a fast-paced environment with frequent interruptions and changing priorities.
• Ability to sit, stand, and use a computer for extended periods of time.

Work Environment

The work environment will be in an office/shop setting environment.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Health, Dental, Vision
• 401(k) with a generous employer match
• Paid Time Off (PTO)
• Short and Long-Term Disability
• Paid holidays
• Flex Saving Account (FSA)
• Health saving account (HSA)
• Life insurance
• Company discounts
• Employee referral bonus
• Employee assistance program

EEO STATEMENT

Tri City Glass & Door is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age disability or any other status protected by law. We will provide reasonable accommodation to qualified individuals with disabilities.