Customer Service Rep

Lincare Holdings; Salinas (CA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings in Salinas, CA is seeking an entry-level Customer Service Associate to handle inbound/outbound calls, assess customer needs, educate on products/services, and enter orders accurately. The role supports pharmacy operations, requires a high school diploma or GED, basic computer entry, and attention to licensing requirements; training offered, generous benefits, and a path for advancement.

This on-site position offers benefits including medical/dental/vision, paid time off,

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and educates customers on products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Data entry

Communication

Education

High School Diploma / GED

1–3 months related experience

Tools

Computer entry

Job description

Offering $16.90 to $23 per hour

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

• Ongoing training and advancement opportunities.
• Comprehensive medical, dental, and vision coverage.
• Paid time off.
• Retirement savings.
• Tuition reimbursement.
• Other benefits.
• Generous employee referral program.
• Wide array of employee discounts.