Customer Service Rep

Lincare-085e31c; Marinette (WI); Presencial; USD 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive benefits

Training and advancement opportunities

Descripción de la vacante

Lincare is seeking a customer service representative to communicate with customers, answer questions, educate on products/services, and document interactions. The role involves handling inbound/outbound calls, assessing needs, and updating patient records in a computerized system.

The position requires a High School Diploma or GED, basic data entry, and ability to follow instructions. Some locations may require licensing; there is potential lifting up to 50 pounds as part of the job.

Formación

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsabilidades

• Communicate with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in computerized records.

Conocimientos

Effective communication

Team communication

Training others

Document reading

Numerical calculation

Follow instructions

Educación

High School Diploma or GED

Data entry/computer skills

Licensing requirements as location

Descripción del empleo

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

• Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities.
• Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits.
• There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

EEO is The Law

Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans