Customer Service Rep

externallincarecareers; San Jose (CA); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Résumé du poste

externallincarecareers is seeking a customer service representative in California to handle incoming and outgoing calls, assist patients, and verify orders in a pharmacy-focused environment.

The role requires accurate data entry, understanding pharmacy terminology, and educating customers on products and services. Training and a benefits package are provided.

Qualifications

• High School Diploma or GED, or 1–3 months related experience.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsabilités

• Handle inbound and outbound calls with customers.
• Assess need for additional products or services.
• Educate customers about products and services.
• Document calls and enter orders in computerized systems.
• Verify and update demographic information.

Connaissances

Customer service

Communication

Data entry

Pharmacy terminology

Formation

High school diploma or GED

Outils

Computers/Data entry systems

Description du poste

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.