Customer Service Rep

Lincare; San Jose (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Talentify seeks a customer-focused pharmacy support associate in San Jose, CA. You will handle inbound/outbound calls, verify orders, educate customers on products, and document interactions in the system.

Qualifications include reading orders, understanding pharmacy terms, and basic data entry. A High School Diploma or GED is required; licensing per location may apply.

Qualifications

• Read and interpret patient orders and pharmacy terms.
• Able to enter data accurately in computer systems.
• Communicate clearly with coworkers and patients.
• Assist with employee training as needed.
• Apply instructions precisely for dosing and frequency.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assess needs for additional products/services.
• Verify patient orders and physician directions.
• Educate customers about products/services offered.
• Document calls in the record system.
• Enter customer orders and update demographic details.

Skills

Read and analyze documents

Pharmacy terminology

Effective communication

Training assistance

Data entry accuracy

Oral and written instructions

Education

High School Diploma / GED

Basic computer entry

Licensing requirements per location

Tools

Record keeping system

Order entry system

Job description

Description

Offering $16.90 to $23 per hour

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirements necessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.