Customer Service Representative

First Metropolitan Financial; Memphis, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Metropolitan Financial is seeking a Customer Service Representative to provide exceptional service over the phone and in person, with strong cash-handling skills and daily processing responsibilities. The role involves processing loan applications, collecting payments, and making collection calls.

The ideal candidate will have high school diploma or equivalent, and proficiency in Microsoft Word and Excel.

Qualifications

• High School diploma or equivalent is required.
• Ability to take payments and maintain a cash drawer.
• Exceptional communication and customer service skills.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Provide superior customer service on the phone and in person.
• Perform daily processing tasks and loan applications processing.
• Collect payments and make collection calls.
• Handle payment collection and related follow-ups.

Skills

Customer service

Cash handling

Phone & in-person communication

Payment processing

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Job description

Job Title

Customer Service Representative

Position Summary

Full-time position primarily responsible for providing superior customer service, both on the phone and in person, doing daily processing work, completing and processing loan applications, collecting payments, and making collection calls

Preferred Skills and Knowledge

• High School diploma or equivalent degree required
• Ability to take payments and maintain a cash drawer
• Exceptional communication and customer service skills
• Proficiency in Microsoft Word and Excel