Customer Svc Rep

PFG Manufacturing; Pana (IL); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

PFG Manufacturing in Illinois is seeking a Customer Service Representative to assist customers with order entries and inquiries, ensuring satisfaction as their distributor. You will handle orders, respond to questions, and coordinate with vendors to resolve issues while maintaining a professional, timely approach.

The role emphasizes strong communication, multitasking, and organizational skills, with opportunities to grow within a team that values accuracy, accountability, and superior service

Qualifications

• High School Diploma or GED.
• 6–12 months customer service, call center and/or related area.
• Excellent verbal and written communication skills.
• Strong organization skills with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Proven customer relation and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.
• Microsoft Outlook, Excel and other Suite programs.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems; contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail daily, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Strong organizational skills.
• Proactive communication.
• Performs other related duties as assigned.

Skills

Customer Service

Communication

Organization

Multitasking

Teamwork

Education

High School Diploma/GED or Equivalent

Tools

Microsoft Outlook

Excel

Job description

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect
  

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect
  

Position Purpose

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.
• Attend training and Customer Service meetings.
• Strong organizational skills
• Proactive communication
• Performs other related duties as assigned.

Required Qualifications

• High School Diploma/GED or Equivalent
• 6 - 12 months customer service, call center and / or related area.
• Excellent verbal and written communication skills.
• Strong organization skills with exceptional attention to detail.
• Ability to manage multiple priorities while maintaining accuracy.
• Proven proven-solving and customer relation skills.
• Ability to work independently and collaboratively in a team environment.
• Microsoft Outlook, Excel and other Suite programs.

Compensation

$18.00 - $24.00