Customer Service & Operations Coordinator

Mayville Engineering Company, Inc.; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job description

Responsibilities

• Communicate directly with customers; Follow-up on customer interactions on daily needs
• Works with Account Lead and or Customer Service Manager on resolution of customer complaints.
• Manage Purchase Orders and EDI transactions
• Create Shipping Pick List
• Direct requests and unresolved issues to the designated resource - Account Lead, Customer Service Manager, Operations, Estimating and or Sales
• Communicate and coordinate with internal departments; scheduling, shipping, invoicing
• Effectively negotiate customer dates on "drop in" based off of SOP
• Interpersonal skills; organization skills and multi-tasking ability
• Work effectively with team: collaborative problem solving, respect for deadlines, punctuality, open communication
• Attention to detail and accuracy
• Maintain product knowledge; Knowledge of administrative procedures
• Operates with high integrity; builds trust, quickly wins and sustains credibility in relationship with others
• Other duties as assigned

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.