CUSTOMER SERVICE

The Helmsman Group LLC; Indianapolis (IN); Remote; USD 21,000 - 34,000; Full time

Job summary

The Helmsman Group LLC is seeking a dedicated Customer Service professional for a remote role. You will respond to inquiries via phone, email, and chat, assist with product questions, track orders, and resolve service issues to ensure a positive experience.

You will maintain accurate records, collaborate with other departments, and suggest process improvements while staying informed on product updates and policies. Previous customer service experience is preferred.

Qualifications

• Strong communication skills.
• Customer-centric attitude.
• Ability to handle challenging situations with professionalism and empathy.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product-related questions, order tracking, and service-related issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve service delivery.
• Identify opportunities for process improvements and provide feedback to management.
• Stay informed about product updates and company policies to provide accurate information to customers.
• Uphold the company's commitment to customer satisfaction by delivering high-quality service.

Skills

Customer service

Communication skills

Empathy

Teamwork

Job description

POSITION: Customer Service

JOB TYPE: (Remote)

We are seeking a dedicated and enthusiastic individual to join our customer service team. In this role, you will be responsible for providing exceptional support to our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience. Key responsibilities include:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assisting customers with product-related questions, order tracking, and service-related issues.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with other departments to resolve complex issues and improve service delivery.
• Identifying opportunities for process improvements and providing feedback to management.
• Staying informed about product updates and company policies to provide accurate information to customers.
• Upholding the company's commitment to customer satisfaction by delivering high-quality service.

The ideal candidate will possess strong communication skills, a customer-centric attitude, and the ability to handle challenging situations with professionalism and empathy. Previous experience in a customer service role is preferred.