Customer Experience Specialist - Remote Options

Harbor Atlantic Partners; Omaha (NE); Hybrid; USD 50,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Job summary

Harbor Atlantic Partners in Omaha, NE is seeking a full-time Customer Service Representative to provide exceptional support via phone, email and chat. You will process requests and transactions while ensuring customer satisfaction and timely resolutions.

You will work with the Customer Service team in our Omaha office, helping to improve service levels and processes. A bachelor’s degree and 2–4 years of experience, plus strong communication, are required; some travel may be involved.

Qualifications

• Bachelor's degree in a related field required.
• 2–4 years of relevant customer service experience preferred.
• Strong communication skills and customer orientation.
• Clean driving record for travel roles where applicable.

Responsibilities

• Provide exceptional customer support via phone, email and chat.
• Process customer requests and transactions with accuracy.
• Resolve inquiries and address concerns to ensure satisfaction.
• Collaborate with the Customer Service team in Omaha, NE.
• Help improve service standards and processes.

Skills

Communication skills

Office software proficiency

Teamwork/independence

Education

Bachelor's degree in a related field

Tools

Microsoft Office Suite

Job description

Harbor Atlantic Partners in Omaha, NE is seeking a full-time Customer Service Representative to provide exceptional support via phone, email and chat. You will process requests and transactions while ensuring customer satisfaction and timely resolutions.

You will work with the Customer Service team in our Omaha office, helping to improve service levels and processes. A bachelor’s degree and 2–4 years of experience, plus strong communication, are required; some travel may be involved.