Customer Service Rep

Redwood North Corp.; Omaha (NE); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Redwood North Corp. in Omaha, NE seeks a Customer Service Rep for a full-time role with a negotiable salary and benefits. You will handle inquiries, resolve issues, process orders, and maintain customer records to support satisfaction.

Based in our Omaha office, you will collaborate with sales and marketing teams in a dynamic, team-oriented environment. Strong communication and problem-solving skills, plus English proficiency, are essential for delivering tailored solutions and exceptional

Qualifications

• High school diploma or equivalent, with a minimum of 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to handle difficult situations professionally.
• Proficiency in using computer software and tools, including CRM systems.
• English proficiency required.

Responsibilities

• Provide outstanding customer service by resolving inquiries, complaints, and issues in a timely and professional manner.
• Assist customers with product selection, order placement, and processing, ensuring a seamless shopping experience.
• Maintain detailed records of all customer interactions and transactions, ensuring accuracy and completeness.
• Collaborate with the sales and marketing teams to promote our products and services, and to provide exceptional customer support.
• Stay up-to-date with industry trends and best practices in customer service, continuously seeking ways to improve our service offerings.
• High school diploma or equivalent, with a minimum of 1 year of experience in customer service or a related field.

Skills

Customer service

Communication

Problem solving

CRM systems

Education

High school diploma or equivalent

Tools

CRM software

Job description

Redwood North Corp., a leading manufacturing company in Omaha, NE, seeks a Customer Service Rep. This full-time position offers a negotiable salary and benefits. Apply by November 23, 2026.

As a Customer Service Rep, you'll handle customer inquiries, resolve issues, and provide product information. You'll also process orders and maintain customer records. Your role involves maintaining high customer satisfaction.

You will work in a team environment at our Omaha, NE office, where the workplace is dynamic and collaborative. This environment encourages open communication and the sharing of ideas, fostering a culture of innovation and continuous improvement. The team works closely together to achieve common goals, leveraging each other's strengths to drive success. Strong customer relationships are a priority, with team members actively engaging with clients to understand their needs and provide tailored solutions. The collaborative atmosphere extends beyond the workplace, with team members often working together on projects and initiatives, both in the office and remotely. This dynamic and supportive environment not only enhances productivity but also promotes professional growth and development.

The salary for this position is negotiable and will be determined based on the candidate's level of experience and qualifications. In addition to the competitive base salary, the company offers a comprehensive benefits package that includes health insurance, retirement plans, and paid time off. These benefits are designed to support the overall well-being and financial security of employees, allowing them to focus on their work and personal lives.

You should have excellent communication skills and a customer-focused mindset. Previous experience in customer service is preferred. Proficiency in English is required.

• Provide outstanding customer service by resolving inquiries, complaints, and issues in a timely and professional manner.
• Assist customers with product selection, order placement, and processing, ensuring a seamless shopping experience.
• Maintain detailed records of all customer interactions and transactions, ensuring accuracy and completeness.
• Collaborate with the sales and marketing teams to promote our products and services, and to provide exceptional customer support.
• Stay up-to-date with industry trends and best practices in customer service, continuously seeking ways to improve our service offerings.
• High school diploma or equivalent, with a minimum of 1 year of experience in customer service or a related field.
• Excellent communication and interpersonal skills, with the ability to handle difficult situations with professionalism and empathy.
• Strong problem-solving skills, with the ability to think critically and find effective solutions to customer issues.
• Proficiency in using computer software and tools, including CRM systems and other relevant applications.
• Attention to detail, with the ability to maintain accuracy and organization in all aspects of the role.