Customer Service Rep

Steve Grow Agency @ American Family Insurance; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Benefits

Competitive hourly pay rate plus bonus

Paid training

Paid Time Off

Job summary

Steve Grow Agency @ American Family Insurance seeks a Customer Service Representative to deliver exceptional service to potential and existing customers. You will identify cross-sell opportunities and coordinate with sales specialists to support agency goals.

The role emphasizes professional customer interactions, handling inquiries about coverages, billing, and claims, and coordinating with the Claims Department to ensure customer satisfaction.

Qualifications

• Demonstrated customer service experience.
• Effective communication skills.
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
• Solid knowledge and understanding of basic mathematical skills.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
• Drives customer satisfaction by following best practices for personal insurance reviews, rate revisions, and claims processes.
• Processes changes to existing accounts and policies.
• Serves as a liaison between the agency and various business partners on behalf of the customer.
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources.
• Schedules appointments with existing or prospective customers for agency employees.

Skills

Demonstrated customer service

Effective communication

PC software proficiency

Basic math skills

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Benefits/Perks
• Competitive hourly pay rate plus commission and/or bonuses
• Paid training
• Paid Time Off

Job Summary

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Qualifications

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.