Representante de atención al cliente

Penny Parvi, American Family Insurance; Kelso (WA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Company parties

Paid time off

Training & development

Commission eligibility

Job summary

Penny Parvi, American Family Insurance is seeking a Customer Service Representative to deliver excellent customer experiences for potential and existing clients. You will identify opportunities to cross-sell and coordinate with sales specialists for follow-up.

You will assist the agency owner in achieving service goals. Primary duties include handling inquiries on coverages, billing, claims, and products, while maintaining customer relationships and following agency procedures.

Qualifications

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Training & development

Benefits/Perks

• Competitive hourly pay rate plus commission and/or bonuses
• Paid training
• Paid Time Off

Job Summary

The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

• Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
• Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
• Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
• Processes change to existing accounts and policies
• Serves as a liaison on behalf of the customer between the agency and various business partners
• Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
• Schedules appointments with existing or prospective customers for agency employees

Qualifications

• Demonstrated customer service experience
• Effective communication skills
• Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
• Solid knowledge and understanding of basic mathematical skills·